BIKE GALAXY

Last updated: July 2026

Bike Galaxy ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our website and services for buying and selling two-wheelers in Mumbai, how we use it, and the choices you have. By using our website, requesting a quote, or contacting us, you agree to the practices described in this Policy.

1. Information We Collect

• Contact details: your name, mobile number, and email address when you request a quote, submit an enquiry, register an account, or contact us.
• Vehicle details: brand, model, year, kilometres driven, ownership status, city, and any notes you provide about your two-wheeler.
• Account information: login credentials if you create an account (passwords are stored in encrypted/hashed form).
• Transaction & document details: information required to complete a purchase, such as vehicle registration (RC), insurance, and bank details for payment — collected only when a sale proceeds.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically for security and analytics.
• Communications: records of calls, WhatsApp messages, emails, and reviews or testimonials you submit.

2. How We Use Your Information

• To provide you with a price quote and arrange a free doorstep inspection.
• To contact you by phone, SMS, WhatsApp, or email regarding your enquiry or transaction.
• To process payments and complete vehicle ownership transfer formalities.
• To verify your identity and prevent fraud, spam, and misuse of the Platform.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations, including RTO documentation requirements.

3. WhatsApp & Phone Communication

When you submit your mobile number or contact us via the WhatsApp or call buttons on our website, you consent to being contacted by us on that number regarding your enquiry, quote, inspection, and transaction. You may opt out of promotional communication at any time by informing us; we will still contact you where necessary to complete an ongoing transaction.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with:

• Verified dealers and inspection representatives to the extent needed to evaluate and purchase your vehicle.
• Service providers who assist us with hosting, communication (SMS/email/WhatsApp), and payment processing, under confidentiality obligations.
• Government authorities such as the RTO, where required for ownership transfer, or when legally obliged to disclose (court order, law enforcement request).

5. Cookies & Third-Party Tools

Our website may use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use the site. We also use Google reCAPTCHA to protect our forms from spam; your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. You can control cookies through your browser settings, though some features may not work properly without them.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include secured servers, encrypted password storage, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Policy — typically for the duration of your enquiry or transaction and thereafter as required for legal, accounting, or dispute-resolution purposes. Transaction and ownership-transfer records may be retained longer where required by law.

8. Your Rights

• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
• You may withdraw consent to promotional communication at any time.
• We will respond to legitimate requests within a reasonable timeframe, subject to any legal retention requirements.

9. Children's Privacy

Our services are intended for persons aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Links to Other Websites

Our website may contain links to third-party websites or services (such as WhatsApp or Google). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including applicable data protection legislation. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.

This Privacy Policy is provided as a general template. We recommend you have it reviewed by a qualified legal professional before relying on it.